For freight forwarders, customs brokers & 3PLs
Build customer portals, connect carrier systems, and improve freight and warehouse workflows to reduce manual checking.
What we deliver
For freight forwarders, customs brokers, and third-party logistics (3PL) providers: start with the booking, shipment, or warehouse workflow you need to improve.
Give customers and agents a way to book shipments, check status, and find past records through a portal connected to the systems your team uses.
Give forwarding, customs, and warehouse teams consistent shipment and inventory information as work passes between them.
Exchange shipment updates and order data with carriers and partners through EDI, API, or other supported interfaces. Define how teams handle missing or conflicting records.
Take over, extend, or modernize the systems you already run. Keep core freight workflows in place while we add features, connections, or phased upgrades.
Selected work
See what each team needed, which systems were involved, and how Shinetech delivered the work.
How we work
We start with how your teams handle bookings, shipment updates, and warehouse handoffs. Together we agree what to change and what to test before release.
Review the systems, business rules, and records involved. Agree which records need to be kept and who needs access to them.
Before development Dependencies and data requirements
Deliver a portal feature, data connection, or system update in stages your team can review. Confirm the business rules as you go.
For your review Working features and open issues
Test the affected booking, shipment, or warehouse workflows. If records move, check that authorized users can still find them and that permissions work as agreed.
Before go-live Test results and release approval
Document the changes and agree who owns ongoing support, how to escalate issues, and which improvements come next.
After release Documentation and support responsibilities
Challenges we hear most
A new customer requirement or a recurring problem can affect several systems. Start by identifying the workflow and the tools it depends on.
MULTI-SYSTEM CHANGE
A new customer requirement can involve the portal, order system, and internal tools at the same time. Changes need to carry through the full workflow so staff can deliver the service consistently.
MANUAL RECONCILIATION
When shipment updates, orders, and warehouse records sit in separate systems, staff spend time checking and re-entering information. The next integration needs to fit how records are used across offices and partners.
LEGACY OWNERSHIP
When the people who built a system are no longer available and documentation is incomplete, even a small change can be hard to assess. We clarify business rules and dependencies before planning larger upgrades.
Before we start
We provide custom software development, rather than a ready-made transportation management system (TMS) or warehouse management system (WMS). We can build or extend portals and operational tools, or connect an existing platform through the interfaces it supports. We review your workflows and available access before recommending a scope.
We use your retention and confidentiality requirements to agree which shipment and customs records to keep and who can access them. If records move, we check that authorized users can still find them before release.
We plan changes in stages and test the affected booking, shipment, and warehouse workflows before go-live. Your operations and IT teams agree when to release each change and who handles support.
We check the electronic data interchange (EDI) formats and application programming interfaces (APIs) your systems support, along with the access available. We then validate a shipment update or order exchange using sample data and a test environment before expanding the integration.
We start by confirming access to the code and deployment environment, then review the available documentation and the workflows your team relies on. Together, we agree what needs attention first and who supports the system during the transition.
Before work begins, we agree on confidentiality terms, access permissions, and how shipment and customs data will be handled. If your engagement requires a security certification, we confirm which delivery entity and systems it covers.
A short description of the workflow, who uses it, and what needs to stay in use is enough to start. For an integration, tell us which systems are involved and what kind of data you need to exchange, such as a shipment update or bill of lading.
Get in touch
Share a short description of the work. In a first conversation, we can discuss the systems involved, what needs to stay in use, and where to start.
