A large retail pharmacy chain needed to modernize fragmented legacy systems across HQ and multiple branches — without disrupting daily operations or retraining staff.
Challenge
01
Multiple outdated systems handled product registrations, inventory, and staff management in silos, making branch communication slow and unreliable.
02
The after-sales workflow was predominantly manual, creating bottlenecks as order volume grew.
03
Any system overhaul had to preserve familiar user interfaces to avoid disruption and additional training costs.
Solution
A phased digital transformation replacing legacy systems with a unified, web-based platform built on modern architecture — maintaining UX continuity throughout.
Tech:
.NETAzureRedisSharePoint
How we worked
01
Replaced fragmented systems with a centralized SharePoint-based platform, enabling real-time communication between HQ and all branches.
02
Built a web-based after-sales system connected to the supply chain, with security pen-testing and modules for data integrity and reliability.
03
Deployed updates sprint-by-sprint with advance client notification, including on-site collaboration in Melbourne to ensure seamless rollout.
Result
The client achieved full digital transformation with 50+ releases over 5 years, unifying operations across HQ and all branch locations.
Internal communication between HQ and branches became efficient and standardized, with no additional staff training required.
The new after-sales system improved customer feedback capture, boosted satisfaction, and significantly reduced manual workflow overhead.
The dedicated team grew from 2 to 15 developers as more departments expanded the partnership scope.
Industry
Healthcare, retail
Services
Custom DevelopmentStaff Augmentation
Technologies
.NETAzureRedisSharePoint
Business Impact
ProductivityTime-to-market
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