Case Study:
How Shinetech Developers Helped a Large Pharmacy Company Achieve Digital Transformation
Digital transformation work for Shinetech's clients at a glance
Client introduction
Our client is one of the largest retail pharmacy company in Australia. They provide effective health solutions, advice, latest research-backed information, and consultations to their customers via several pharmacy chains.
The challenges
Outdated systems were hindering our client's growth. Product registrations, inventory, and staff management were all separate, outdated systems. The internal communication between HQ and the stores was slow and inefficient. Their after-sales process was manual, further complicating their workflow, causing massive productivity issues.
The solution
Ease the customer's internal communications and operations management by upgrading the technology. Combine separate mission-critical systems into one and add new functionality. Build a web-based system that is easy to operate for people with no technical background.
The results
We helped the client to adapt their business to the digital market, facilitate internal communication and collaboration, and completely digitize their after-sales system. The new system also accelerated business growth. Now, they are looking at ways to expand their reach, and Shinetech continues to provide development services as their long-term partner.
Introduction
At Shinetech Software, we consider it to be our duty to think ahead for our clients. As software development experts, we are regularly called in to provide guidance, suggest opportunities for growth, and advise on how they can use their technology in the best way. Our client saw our approach first-hand, which helped them expand and become a leader in the industry. Here is how we achieved this goal together.
The collaboration between Shinetech Software and The Client started in 2013. The client approached us with a unique and significant challenge they were trying to overcome and believed Shinetech developers could help them.
The client’s systems were outdated and in need of a complete rehaul. However, the client also noticed that most of their employees are used to the old system and retraining them would be a considerable obstacle to their growth.
We had to keep intact most of the user experience in user interfaces when digitizing their workflow. It was essential to keep the client-facing interface the same so as to avoid any disruption in their workflows and business operations that might hinder their transformation. As for the backend, we used modern technology such as Redis and ASP.NET Core.
Upgraded internal communications and operations management
Before working with Shinetech, the client relied on several separate outdated systems to handle product registrations, inventory, and staff management. Their market reach was expanding, making it increasingly challenging to retain good communication between different branches. Also, their inter-department collaboration was suffering, so they needed an update to their systems.
After meeting with Shinetech developers and sharing that their systems were inadequate for their updated business goals, together we understood that SharePoint would be the best replacement for their systems. Since Microsoft was still developing SharePoint and adding new features, and Shinetech being a Microsoft Partner, we had deep knowledge of how to adapt the technology to suit our client.
SharePoint 2013 dashboard - used from the beginning of our cooperation with the client
Developed a new after-sales system to support digital transformation
Another significant part of the client’s business consisted of their after-sales workflow, predominantly done by hand. As the order quantity increased, this workflow slowed the client’s growth. So, it was necessary to develop an after-sales system to complement their sales system and connect to the client’s supply chain.
We created a web-based system suitable for people with little to no technical background, making sure that the customer’s employees can easily use it. We also included various modules to ensure the system’s integrity, reliability, and security during data transmission. We also pen tested the system often through simulated cyberattacks during development and in various settings to confirm that the system can withstand penetration attempts to a certain extent.
A preview of the simplified dashboard created by Shinetech Software developers that helped the client achieve complete digital transformation
After-sales custom dashboard used by account managers
Working with the client on-site
In 2017 and 2019, Qidong Lu and Erik Hua went to Melbourne, Australia, to work directly with the client on-site to ensure software updates and releases went smoothly. Erik’s trip to work with the client directly from their headquarters strengthened our relationship and allowed us to view first-hand how our software impacts their workflow. It was essential to Erik and the team that the client doesn’t have too many disturbances so they could continue with their daily processes while we deploy software in the background. Naturally, there were minor setbacks with deployment, but Erik and the team quickly eliminated these setbacks without any impact on the customer’s systems.
While on-site, Erik understood why the client wanted to develop a feature in a certain way and see what mattered the most to the client. Understanding the cultural differences resulted in a better knowledge of the client’s business and their way of work, which elevated the project and our cooperation to a new level.
While there, Erik could effectively coordinate system testing and discuss everything with the client’s team in real-time. This approach allowed us to quickly sort out numerous minor issues and improve the system’s functionality. It was also helpful we could test everything closely with the client’s team and immediately get feedback on how they interact with the transformed systems. The Shinetech team helped the client save time and resources in the long term by implementing minimal changes and solidifying the system, which is still in use today.
Erik Hua's desk while working on-site
The Qingdao team in Australia
How Shinetech developers added value
- Communication management between HQ and all branches in different cities
- Inventory management module
- Label generation for labeling all products, ensuring there are no mislabeled products to impact customers negatively
The results of our collaboration
After more than 5 years of consistent development, we successfully transformed the client’s system and fully upgraded their online workflow. During this time, we effectively built, tested, and deployed more than 50 releases. The team grew from only 2 people at the beginning of the cooperation to 15 because more departments wanted to work with us to transform their systems, having seen what we are capable of.
Now, the client can efficiently communicate with all their branches, apply high standards to their work, and follow all necessary procedures. Since we transferred their business logic to the new system, the client doesn’t have additional training costs for using it.
Also, the new after-sales system now adequately captures customer feedback, resulting in improved customer satisfaction and a strong guarantee for sustainable sales. The system’s security has also greatly improved, safeguarding customer-sensitive data and the system overall for the long term.
Through our work and consistent results, Shinetech has become a reliable long-term development partner for the client. We continue to work closely with each other to explore new possibilities and develop new features, upgrades, and releases to strengthen their position in the market.
Meet the team
This is the web development team that worked on the project and helped our client to achieve digital transformation without disrupting their workflows.
Qidong has over 10 years of experience in software design and project management. He has a deep understanding of software architecture, loosely coupled and multi-tier structures. Now he is the team leader to help clients with digital management and market expansion.
Will is a senior development engineer with 14 years in software development and 5 years of experience to manage projects. He has been working for CW about 4 years and helping CW to improve its SharePoint environment and other IT service.
Gary is a business analyst with over 7 years in software development and business requirement analysis. He has a deep understanding of cloud services and network technology. He is currently helping clients expand their business in China.
James has 10+ years of development experience in .NET and 5+ years in Microsoft Dynamics 365. He is a problem-solver with incredible skills in learning, researching, and excellent abilities in software architecture.
Fannie has over 10+ years of development experience in UI/UX. She has excellent problem-solving skill in front-end and HTML5. Her great communication capacity make her work very closely with team and client.
Erik is a senior developer with 11 years’ experience and a team leader/project manager with 6 years' experience. Erik has excellent abilities with software architecture, requirement analysis and management.
Qidong has over 10 years of experience in software design and project management. He has a deep understanding of software architecture, loosely coupled and multi-tier structures. Now he is the team leader to help clients with digital management and market expansion.
Will is a senior development engineer with 14 years in software development and 5 years of experience to manage projects. He has been working for CW about 4 years and helping CW to improve its SharePoint environment and other IT service.
Gary is a business analyst with over 7 years in software development and business requirement analysis. He has a deep understanding of cloud services and network technology. He is currently helping clients expand their business in China.
James has 10+ years of development experience in .NET and 5+ years in Microsoft Dynamics 365. He is a problem-solver with incredible skills in learning, researching, and excellent abilities in software architecture.
Fannie has over 10+ years of development experience in UI/UX. She has excellent problem-solving skill in front-end and HTML5. Her great communication capacity make her work very closely with team and client.
Erik is a senior developer with 11 years’ experience and a team leader/project manager with 6 years' experience. Erik has excellent abilities with software architecture, requirement analysis and management.
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